FAQ2022-11-02T09:02:23+01:00

Frequently asked questions

FAQ

Do you have a specific question about our collection? Or do you want to donate a object to the TextielMuseum? Please read the frequently asked questions about our collection below.

Questions about online ticket sales

Why do I have to reserve a timeslot from 1 December 2022?2022-10-27T10:44:34+02:00

Reserving a time slot is necessary to spread the audience from 1 December 2022. In this way, the TextielMuseum can guarantee a pleasant and safe visit. It is possible to reserve a time slot from 1 November 2022 and can only be done online via the ticket shop of the museum.

Can I only go to the ‘Royal embroidery – stitches and stories’ exhibition with my e-ticket?2022-10-27T16:34:04+02:00

The time slot that is linked to your e-ticket gives you access to the temporary exhibition ‘Royal embroidery’. In addition, the e-ticket offers access to all other parts of the museum, including the TextielLab, ‘Secrets of makers #2’, ‘Damast design’ and the Woollen Blanket Factory. Your timeslot will be checked again at the entrance of the ‘Royal embroidery’ exhibition space. So be on time!

Can I buy a ticket at the desk of the TextielMuseum upon arrival?2022-10-27T16:33:19+02:00

Unfortunately, this is not possible. As of 1 November 2022, all entrance tickets to the TextielMuseum are only available online and in time slots. By reserving a time slot online via the ticket shop, you assure yourself of access to the TextielMuseum. For the museum, using time slots makes it possible to spread visitor numbers and guarantee visitors a pleasant visit.

I have a Museum card, do I have to buy a ticket?2022-10-27T16:30:32+02:00

Yes, when you buy a ticket you reserve a time slot. In the ticket shop, you will find the option to book an entrance ticket for Museum card holders. This ticket is free. Take your Museum card with you to the museum at all times. Both the entrance ticket and the Museum card are scanned at the counter of the museum. It is not necessary to print the e-ticket.

Can I book a tour for ‘Royal embroidery’?2022-11-17T09:48:28+01:00

There are no guided tours during the ‘Royal embroidery’ exhibition. You can visit the exhibition on your own.

Questions about the museum’s collection

How can I get information about an object in the museum collection?2020-12-16T11:31:33+01:00

The TextielMuseum collection can be consulted online. The information about the collection is regularly updated.
For more information, consult the Library. The Library catalog is also available for reference online.

How do I know if a certain object is on display in the museum?2020-12-16T11:35:35+01:00

Part of the collection displayed in the museum. Want to be sure that a certain object or artwork is on show in a particular exhibition? Contact us prior to your visit.

T: 013-5367475
M: collectie@textielmuseum.nl

How can I order image material?2020-12-16T11:41:25+01:00

If you want to order images of the collection, send an e-mail to collectie@textielmuseum.nl

You will be contacted for details of use and the fee before receiving the images. Requests should include:

  • a description or title of the object/artwork/photo
  • the artist/designer/photographer
  • a description of the use, ie. is it for publication or private purposes?
  • whether you want a print or a digital image
  • address, telephone, and e-mail.

The TextielMuseum and/or Pictoright have the rights to all images.

Can I photograph objects in the museum?2019-08-20T14:12:14+02:00

Photography without flash and tripod is allowed in the TextielMuseum, unless otherwise specified. Different rules apply in the TextielLab. To respect the copyright of the designers and artists, visitors are not allowed to take detailed photographs of individual works.

Photography with (semi-)professional equipment, flash and tripod is not allowed without special permission by the Marketing & Communication Department communicatie@textielmuseum.nl.

How can I find out about an object that I own myself?2019-07-12T08:59:55+02:00

Want to find out more about an object or artwork that you own privately? Send an e-mail to collectie@textielmuseum.nl.

Your e-mail should include:

  • a description of the object, the materials and size
  • a clear photo / photos of the object
  • details of the object’s origins
  • address, telephone and e-mail.

The TextielMuseum does not issue value appraisals of private objects. For value appraisals, contact an auction house, art dealer or independent appraiser.

How can I donate an object or artwork to the museum?2020-12-16T11:50:21+01:00

The TextielMuseum is always interested in objects that could contribute to the museum collection. Should you wish to donate an object, send an e-mail to collectie@textielmuseum.nl including:

  • a description of the object, materials and size
  • a clear photo / photos of the object
  • details of the object’s origins
  • address, telephone and e-mail.

The TextielMuseum will get in touch with you soon afterwards!